- Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
- As required, Query (SQL, MongoDB or Others).
- As required, provide timely communication to Operation users on the status of their service requests and incidents.
- Monitoring the availability, performance and throughput of supported IT applications.
- Responsible issues incident for IT application support activities including maintenance to Operation users.
- Maintain IT application support technical documentation.
- 1+ years’ experience Application Support.
- Understand and comply with the IT organization requirements, processes, procedures and policies.
- Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
- As required, provide timely communication to users on the status of their service requests and incidents.
- Actively, contributing to developments that support.